admin No Comments

Customer service tips for your startup or SME

We all know that customer service is important but especially for startups or SME’s this could be a crucial factor in your success. These are some tips that might turn your customer around from having a complaint to leaving you a good review after handling the situation well.

Personalize every response
You might think this is not as important as it seems but fact is that customers feel a closer connection with a certain brand if they know the name and the function of the people that are helping them solve issues.

Read more