As customer service becomes more and more important for every business, we will take a look at how this is developing specified to chatbots. Over the years chatbots have become much more important for all businesses and it doesn’t look like it will stop growing over time.
We all know that customer service is important but especially for startups or SME’s this could be a crucial factor in your success. These are some tips that might turn your customer around from having a complaint to leaving you a good review after handling the situation well.
Personalize every response
You might think this is not as important as it seems but fact is that customers feel a closer connection with a certain brand if they know the name and the function of the people that are helping them solve issues.