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4 Benefits Of A Virtual Assistant in Your Business

A virtual assistant is a digital agent that performs tasks or services for an individual. Another term that is often used to refer to virtual assistants is ‘chatbot’. As a business, you can choose to let a chatbot take over certain simple tasks because it is able to interact with humans in a human way. The use of a virtual assistant is especially convenient for the customer support of a small business. Once a client is unsatisfied it is hard to change that attitude. So you should take every opportunity to deliver a great customer experience. Here are 4 reasons why virtual assistants are beneficial to your business:

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Use a virtual assistant to increase your customer appointments

Do your employees do a good job answering the phone or do they miss calls often? When running a small business it may happen that nobody is able the answer on the ringing phone, especially during peak hours. In a shop where the staff is busy with customers who have scheduled the priority of the phone that is ringing may be lower. Losing customers this way is not what you want, especially not when you are running a shop that depends on appointments. All the effort that you took to make a person call your business is gone when you’re not picking up the phone in time. What a waste of your marketing dollars!  However, for the potential customer who evaluated and compared products and finally decides to call your shop for an appointment may decide to call elsewhere when they don’t receive an immediate response. Next, to that, 85% of unanswered calls will not call back and more than 75% of the people do not leave a voicemail.

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