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How SMS Texting is Influencing Customer Service

SMS texting has been a convenient way for business to connect with their customers for a while now. Somehow there are still some businesses that don’t see the potential of this service so here I am summing up some of the best influences the SMS function made within the customer services and how it changed the way of business forever.

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Customer service tips for your startup or SME

We all know that customer service is important but especially for startups or SME’s this could be a crucial factor in your success. These are some tips that might turn your customer around from having a complaint to leaving you a good review after handling the situation well.

Personalize every response
You might think this is not as important as it seems but fact is that customers feel a closer connection with a certain brand if they know the name and the function of the people that are helping them solve issues.

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