SMS texting has been a convenient way for business to connect with their customers for a while now. Somehow there are still some businesses that don’t see the potential of this service so here I am summing up some of the best influences the SMS function made within the customer services and how it changed the way of business forever.
We all know that customer service is important but especially for startups or SME’s this could be a crucial factor in your success. These are some tips that might turn your customer around from having a complaint to leaving you a good review after handling the situation well.
Personalize every response
You might think this is not as important as it seems but fact is that customers feel a closer connection with a certain brand if they know the name and the function of the people that are helping them solve issues.