Small businesses often have a hard time with optimizing their customer service for every customer they have. Giving customers exactly what they want can be hard sometimes but here are some tips to make some resolutions for your business in 2019!
Customer service should be one of your top priorities
If it wasn’t already in 2018 it definitely should be your top priority in 2019. Customers talk a lot when they receive a bad customer experience, so make sure you do your best to keep everyone happy the upcoming year. In the nearby future the customer experience and customer service will be more important that the actual price and quality of your product, make sure 2019 is the year where you book improvements in this segment!
Stop postponing this year
I hear people saying that every detail needs to be researched before you can make any step forward with your business, this is definitely somewhat true but be warned, this kind of behavior leads to postponing to the point where you don’t book any progress anymore. Doing a detailed research before you make big decisions is still important but don’t let this stand in your way of postponing every move you are about to make with your business. Trust your gut!
Embrace the future of technology
If you want your business to keep growing and innovating, it is important to keep up to date with the newest technological gadgets. Stuff like Chatbots, Artificial Intelligence and handy business apps will change the business game forever in the future. Business apps like our own from Jiaroo can already help improve your customer service to keep customer retention with our virtual assistant. Besides these options it is also a very good recommendation to start looking into digital marketing if you haven’t done this already. Leading people to your website is one of the biggest factors in success these days and you don’t want to miss out on this.
Learn from your mistakes
Yes, this might sound like an odd tip that everyone has ever read already in their life but seriously, stop fixating on your mistakes but use these to learn from them. Nothing is more valuable than an good old fashioned bump on the road to make sure you stay alert and improve from it. Mistakes are the only way to learn what is NOT good for your business, which means there are less mistakes to be made for the right way for your business.
Listen to YOURSELF
YOU know what direction YOUR business needs to go to, hold on to your gut feeling and keep leading your business to success the way that you think it has to be done. Ask yourself what you want your business to look like and stand by this as strongly as possible and also keep showing how you want your brand to be towards your customers. 2019 will be the year of blooming new businesses!