As customer service becomes more and more important for every business, we will take a look at how this is developing specified to chatbots. Over the years chatbots have become much more important for all businesses and it doesn’t look like it will stop growing over time.
Small businesses often have a hard time with optimizing their customer service for every customer they have. Giving customers exactly what they want can be hard sometimes but here are some tips to make some resolutions for your business in 2019!
SMS texting has been a convenient way for business to connect with their customers for a while now. Somehow there are still some businesses that don’t see the potential of this service so here I am summing up some of the best influences the SMS function made within the customer services and how it changed the way of business forever.
There are different aspects of customer service that are definitely going to change in the future, for example technical improvements are coming but also the value of customer service will change over time. In this article there will be talked about some definitive changes in the upcoming years in the customer service branch. Read more
We all know that customer service is important but especially for startups or SME’s this could be a crucial factor in your success. These are some tips that might turn your customer around from having a complaint to leaving you a good review after handling the situation well.
Personalize every response
You might think this is not as important as it seems but fact is that customers feel a closer connection with a certain brand if they know the name and the function of the people that are helping them solve issues.