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The Future of Customer Service

There are different aspects of customer service that are definitely going to change in the future, for example technical improvements are coming but also the value of customer service will change over time. In this article there will be talked about some definitive changes in the upcoming years in the customer service branch. Read more

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Customer service tips for your startup or SME

We all know that customer service is important but especially for startups or SME’s this could be a crucial factor in your success. These are some tips that might turn your customer around from having a complaint to leaving you a good review after handling the situation well.

Personalize every response
You might think this is not as important as it seems but fact is that customers feel a closer connection with a certain brand if they know the name and the function of the people that are helping them solve issues.

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